FAQ

 

Q?

Where are you located?

A. New York. United States.

Q?

What payment methods do you accept?

A.

We accept all major credit/debit cards through paypal.

Q?

I just placed an order, when will it ship?

A.

Packages will ship within 2-3 business days of ordering. Some often ship the same day. We ship Monday through Friday unless of course it’s a federal holiday then your order will be shipped out the next business day. We do ship on Saturdays sometimes but we do so at our discretion. It isn’t a guarantee but we try our best. As soon as the order ships you will be notified with a tracking #. You can also check your account under your orders for tracking information after a completed order. WE SHIP REQUIRING A SIGNATURE ON DELIVERY. PLEASE DO NOT ASK FOR THE SIGNATURE TO BE WAIVED FOR YOUR ORDER. WE DO NOT MAKE EXCEPTIONS.

NOTE: IF A PACKAGE IS SENT BACK RETURNED TO SENDER, A NEW ORDER WILL HAVE TO BE PLACED IN ORDER TO RECEIVE IT.

Q?

What postal carrier do you use to ship?

A. We ship all orders via USPS. WE DO NOT SHIP TO MISSISSIPPI, ALABAMA, Georgia, Virginia, or Arkansas. WE DO NOT SHIP INTERNATIONALLY. We also do not ship to APO/FPO addresses.

Q?

What kind of products do you sell?

A.

We sell nootropic research products and research products only.

Q?

How are your products packaged?

A.

The products are wrapped in bubble wrap and placed in the proper shipping container. All orders are shipped in a USPS Flat Rate Envelope.

Q?

Are these products for human consumption?

A.

Read the terms and conditions/Privacy Policy please. These products are for in-vitro (research) use only. NOT FOR HUMAN CONSUMPTION.

Q?

Does thoughtmatterinc.com disclose any of my information?

A.

No we absolutely do not sell, transfer or trade your information to any 3rd party sites.

Q?

Does thoughmatterinc.com have an ssl encryption for credit card payments?

A.

Yes we have a full working ssl encryption.

Q?

Do you provide tracking numbers for orders?

A.

Yes when you order is finished processing, you’ll receive an order complete email with your tracking number. Keep in mind tracking numbers take on average 24 hours to update and show up.